An unconventional undertaker and his team strive to change how society views death and grief—by embracing empathy, honesty, and openness. They take a new, more compassionate approach to mourning, focusing on the emotional needs of the bereaved. But when they are faced with cases that move them personally, even these professionals are forced to confront the raw, vulnerable side of their work. This subtle documentary captures the delicate balance between duty and personal emotion, offering a fresh, poignant perspective on loss and remembrance.